Solutions
MaxiChargers
Autel MaxiCare Service Packages.
Autel Energy don’t stop at manufacturing cutting-edge EV chargers. Their dedicated Service team ensures your fleet, destination, residential or commercial charging infrastructure remains reliable, safe and optimised – every step of the way with the help of the MaxiCare packages.
Autel MaxiCare Package Comparison.
Autel offers a range of different MaxiCare Service Plans to fit every type of business or scenario.
Standard & Extended Warranty
Service Hours
- Mon – Fri 09:00 – 18:00
Proactive Support
- Ticket Portal Access
- Firmware Maintenance
- Spare Parts Coverage
Spare Parts
- Spare Parts Access Time
- Critical Spare Parts Kit on Field
Commissioning
- Pre-Commissioning
- On-site Commissioning
- 3rd Party OCPP-Integration
Preventive Maintenance
- Annually Preventive Maintenance
SLA (FRT/FRRT/FOSRT)
- Priority 1 2 BD / 6 BD / Additional cost
- Priority 2 3 BD / 7 BD / Additional cost
- Priority 3 5 BD / 10 BD / Additional cost
Basic
Service Hours
- Mon – Fri 09:00 – 18:00
Proactive Support
- Ticket Portal Access
- Remote Monitoring
- Firmware Maintenance
- Spare Parts Coverage
Spare Parts
- Spare Parts Access Time
- Critical Spare Parts Kit on Field
Commissioning
- Pre-Commissioning
- On-site Commissioning
- 3rd Party OCPP-Integration
Preventive Maintenance
- Annually Preventive Maintenance
- Remote Service Packs
- On-Site Service Packs
SLA (FRT/FRRT/FOSRT)
- Priority 1 2 BD / 3 BD / 4 BD
- Priority 2 3 BD / 4 BD / 5 BD
- Priority 3 4 BD / 6 BD / 6 BD
Plus
Service Hours
- Mon – Fri 09:00 – 18:00
- Mon – Fri 07:00 – 20:00
Proactive Support
- Ticket Portal Access
- Remote Monitoring
- Firmware Maintenance
- Spare Parts Coverage
Spare Parts
- Spare Parts Access Time
- Critical Spare Parts Kit on Field
Commissioning
- Pre-Commissioning
- On-site Commissioning
- 3rd Party OCPP-Integration
Preventive Maintenance
- Annually Preventive Maintenance
- Remote Service Packs
- On-Site Service Packs
SLA (FRT/FRRT/FOSRT)
- Priority 1 1 BD / 2 BD / 3 BD
- Priority 2 2 BD / 3 BD / 4 BD
- Priority 3 2 BD / 3 BD / 5 BD
Advanced
Service Hours
- Mon – Fri 09:00 – 18:00
- Mon – Fri 07:00 – 20:00
- Mon – Sun 07:00 – 20:00
Proactive Support
- Ticket Portal Access
- Remote Monitoring
- Firmware Maintenance
- Spare Parts Coverage
Spare Parts
- Spare Parts Access Time
- Critical Spare Parts Kit on Field
Commissioning
- Pre-Commissioning
- On-site Commissioning
- 3rd Party OCPP-Integration
Preventive Maintenance
- Annually Preventive Maintenance
- Remote Service Packs
- On-Site Service Packs
SLA (FRT/FRRT/FOSRT)
- Priority 1 8 BH / 1 BD / 1 BD
- Priority 2 8 BH / 1 BD / 2 BD
- Priority 3 1 BD / 2 BD / 3 BD
Premium
Service Hours
- Mon – Fri 09:00 – 18:00
- Mon – Fri 07:00 – 20:00
- Mon – Sun 07:00 – 20:00
- 24/7
Proactive Support
- Ticket Portal Access
- Remote Monitoring
- Firmware Maintenance
- Spare Parts Coverage
Spare Parts
- Spare Parts Access Time
- Critical Spare Parts Kit on Field
Commissioning
- Pre-Commissioning
- On-site Commissioning
- 3rd Party OCPP-Integration
Preventive Maintenance
- Annually Preventive Maintenance
- Remote Service Packs
- On-Site Service Packs
SLA (FRT/FRRT/FOSRT)
- Priority 1 3 H / 6 H / 8 H
- Priority 2 3 H / 8 H / 12 H
- Priority 3 4 H / 12 H / 1 BD
Serivce Packages are billed annually. Chargers must be in warranty to qualify. Terminology: SLA – Service Level Agreement. ERT – Estimated Resolution Time. ERRT – Expected Response and Resolution Time. FOSRT – First Occurrence to Service Resolution Time. BD – Business Day. H – Hour(s).
MaxiCare Packs & Pricing
Remote Services Packs
Monitored and managed fully remotely by a dedicated team at Autel HQ based in the UK.
Basic
£310
excl. VAT / Per Year
Basic Remote diagnostics and support.
Plus
£605
excl. VAT / Per Year
Priority Remote diagnostics and support.
Advanced
£980
excl. VAT / Per Year
Enhanced diagnostics, software maintenance, proactive monitoring.
Premium
£1,115
excl. VAT / Per Year
Full remote support, diagnostics, software maintenance, top-tier response.
On-site Services Packs
On-Site packages for when your EV charging infrastructure is mission critical to your business.
Basic
£259
excl. VAT / Per Year
Access to support for urgent charger issues within the scheduled response time.
Plus
£465
excl. VAT / Per Year
Enhanced support for charger issues with prioritized response to minimize downtime.
Advanced
£675
excl. VAT / Per Year
Comprehensive support for charger issues, ensuring rapid resolution and minimal disruption
Premium
£1,940
excl. VAT / Per Year
Premium support for immediate onsite assistance for any charger issue, available 24/7.
Autel MaxiCare
Keep you charging forward, reliably and efficiently.
Your charging equipment is only as good as the support behind it. From warranty services and repairs to ongoing maintenance, Autel Energy provides a comprehensive range of professional service solutions. Whether you’re managing public fast chargers, fleet depots, destination chargers, or home wallboxes, our technicians are trained to international standards and are ready to help.
We believe in proactive care to minimise downtime and maximise performance. That’s why we provide scheduled inspections, software diagnostics, remote monitoring, and field support – all designed to identify issues quickly and deliver solutions even before you realise there’s a problem. Our aim is simple: keep you charging forward, reliably and efficiently.
Autel MaxiCare Features.
Autel MaxiCare Plans give you full control and 100% visibility on your Autel MaxiChargers.
- Warranty & Repairs
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- Overview of warranty coverage for various product ranges (DC fast chargers, wallboxes, etc.)
- How to request a repair or replacement
- Lead times, process & service level expectations
- Scheduled Maintenance Plans
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Preventive maintenance offerings (what is included, frequency)
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Inspection checklists: electrical safety, cooling systems, connectors
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Benefits of regular maintenance: reliability, safety, cost savings
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- Remote Monitoring & Diagnostics
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Tools we use for performance tracking & diagnostics
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How we identify issues remotely and what actions follow
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Customer portal/dashboard access
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- Field Support & On-Site Service
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Local service networks in EU (coverage map)
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On-site troubleshooting vs. remote fixes
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Emergency response & spare parts logistics
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- Training & Resources for Service Partners
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Certification programmes for installers and maintenance teams
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Access to technical documentation, manuals, FAQs
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Webinars, workshops, ongoing learning
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- Contact & Support Channels
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How to submit service tickets or enquiries
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Hotline, email, chat options
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Service hours and response time expectations
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Autel MaxiCloud
One-Stop MaxiCloud Platform Management.
The Autel MaxiCloud Cloud supports OCPP 1.6 & 2.0, giving site hosts complete control and visibility across their entire charging network. Through our cloud platform, operators can efficiently manage energy costs, optimize revenue, oversee media assets, and much more.
Contact Us
Speak with an Expert.
Got a Project? Accelerate your EV charging business with Intelli EV - your trusted Autel partner. We deliver tailored charging solutions and the right Autel products to power your success with efficiency, reliability, and innovation.
